Flash BOGO FAQs

Promotion Rules

1. This flash BOGO runs from January 25 at 12:00 a.m. until January 27, 2024, at 11:59 p.m. MT while supplies last.
   
   • Orders must be processed during this window. BOGOs won’t save to a loyalty order scheduled to process on a later date.
2. The BOGO limit is five per account.
3. Points can’t be used to purchase the buy item.

Purchasing a BOGO

1. Add the buy product to your order. BOGOs can process on one-time, loyalty, enrollment, and retail orders.
2. Don’t add the free item. It’ll appear in the cart automatically once the buy item is added.
3. Click “Proceed to Checkout” to review your order.
4. Select “Process Now.”

The order must be processed during the promotion. Don’t save the BOGO to process at a later date.

If you need further assistance, contact Member Services by calling +1 (800) 411-8151 or by using the Live Chat feature on doterra.com.

Buy the BOGO

Frequently Asked Questions

How long will this BOGO promotion last?

This BOGO promotion runs January 25–27, 2024, while supplies last.

Can I save the BOGO to process with a scheduled loyalty order?

No. BOGOs don’t save to Loyalty Rewards Program (LRP) templates. If you save the BOGO to your scheduled Loyalty Order to process at a later date, the free item won’t be included in that order. Your Loyalty Order must process during the specified period to receive the free item.

Can I use points to participate in the BOGO?

No, points can’t be used for BOGO promotions.

How do I know if my order has been placed and processed correctly?

An order confirmation email will be sent to the email address listed on your doTERRA account.

I missed the BOGO. Can I get an exception?

No, these special offers are available during the specified period only.

Which markets are eligible to participate in this BOGO?

Unless otherwise advertised, BOGOs are available to US, Canada, GAC, and all participating NFR markets. International markets participate in separate promotions. Check with your specific market for details.

Does this BOGO qualify to earn Loyalty Rewards Program (LRP) and Shipping Reward Program (SRP) points?

Normal rules apply. To receive LRP points, loyalty orders must be 50 PV or more. Free items don’t contribute to PV. Orders qualify for SRP points based on normal qualifications.

My credit card is being declined. What should I do?

Make sure the security code (found on the back of your card) and postal code have been entered correctly. If you continue to have problems processing your order, immediately contact Member Services by calling +1 (800) 411-8151 or by using the Live Chat feature on doterra.com.