Shipping Process

After your order has been processed and paid for:

1. The order is sent to our fulfillment center. 
2. The invoice is processed, packaged, and prepared for shipping. 
3. A tracking number is sent back to our system.  
4. Shipping Carriers (such as UPS, USPS, DHL and FedEx) pick up the packages 
5. Packages are shipped to the member

When will my order ship?

Expedited orders placed before 10:00 am Mountain Time ship the same business day. Expedited orders placed after 10:00 am Mountain Time ship the following business day. All other shipping methods ship no later than the next business day. Tracking information will update no later than the business day following shipment. Delivery times are based off when the order will ship. Please note that order fulfillment and shipping does not occur on weekends or major holidays.

Editing and cancelling your orders

If you have mistakenly placed an inaccurate order or your LRP order has processed before you were able to change the template, you have some options. You have a limited time to call or chat with our Member Services Representatives to either edit or cancel your order. Once your order has been submitted and paid, the invoice for that order is sent for fulfillment to be processed, packaged and prepared for shipping. Because processing times vary, we cannot guarantee that your order can be edited or cancelled before it has been processed. If you call before our fulfillment center can print your invoice, the member services representative can edit your order. However, after your invoice has been printed, it is too far along and your order cannot be edited. At that point, you may ask the member services representative to try to cancel the order. The agent will check the status and attempt to submit a cancellation request. Because your invoice has already been printed/processed, the rep may not be able to prevent your order from leaving the warehouse, and the likelihood of your order being cancelled is about 50%.  At this point, you need to decide if you will keep the order or return it.

Edit/Cancel Window