doTERRA^® SMS Terms and Conditions

Please read these terms and conditions carefully. Upon confirming to Opt-in or initiating an SMS support session with member services, you expressly consent to subscribing and receiving dōTERRA SMS messages on the basis set out below. You may Opt-out of these communications at any time. Consent to these terms and conditions is not a condition of purchase.

You also accept and agree to act in accordance with these SMS Terms and Conditions, the dōTERRA websites Terms and Conditions, dōTERRA Privacy Policy, and any other applicable terms and agreements related to your use of dōTERRA’s services.

1.   To Opt-in – When you opt-in to receive SMS communication from dōTERRA, please follow the instructions provided below and dōTERRA will send you a message to confirm your signup. When you initiate an SMS support session with member services you are required to opted-in to the Service to communicate via SMS.

You may text “JOIN” to 289-207-0497 to receive SMS communication in English.

You may text “JOIN” to 450-700-1217 to receive SMS communication in French.

2.   To Opt-out – You can cancel the SMS service at any time. To stop receiving English messages from dōTERRA please text "STOP" to 289-207-0497 and to stop receiving French messages from dōTERRA, please text “STOP” to 450-700-1217. After you send the SMS message "STOP" to dōTERRA, you will receive an SMS message from dōTERRA to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from dōTERRA.

3.   To Opt back in – If you want to opt-in again, just sign up as you did the first time to opt-in and dōTERRA will start sending SMS messages to you again.

4.   Participating carriers – Supported telecommunication providers and carriers may change from time to time.

5.    SMS & Data rates – As always, SMS and data rates may apply for any SMS message sent to you from dōTERRA and to dōTERRA from you. If you have any questions about your SMS plan or data rates plan, please contact your mobile telephone provider directly.

6.    Privacy – dōTERRA takes privacy very seriously and agrees not to share any of your information with others outside of our privacy policy and/or contractual agreements. If you have any questions regarding privacy, please read the privacy policy on our website here.

7.    Access or Delivery – Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to telecommunication services and carriers, are outside of dōTERRA’s control and dōTERRA is not responsible or liable for issues arising from them.

8.    Change to SMS Terms and Conditions – dōTERRA reserves the right at any time to revise, modify, or amend these SMS Terms and Conditions. Revisions to these SMS Terms and Conditions will have effect once posted on dōTERRA’s website. If you continue to use and receive dōTERRA SMS, this will indicate your consent of any changes made to these SMS Terms and Conditions. Please review these occasionally to assure you have the most updated Terms and Conditions.

10.    Termination of SMS – dōTERRA may suspend or terminate your receipt of dōTERRA SMS if you breach the SMS Terms and Conditions. You represent that you are the account holder for the mobile telephone number(s) that you provide to dōTERRA. You are responsible for notifying dōTERRA if you change your mobile telephone number.

11.    Support - For all questions about the services provided by this SMS, you can send an email to canada@doterra.com. doTERRA Marketing Canada ULC, 389 South 1300 West, Pleasant Grove, Utah 84062

12.    Help - If at any time you forget what keywords are supported within SMS services, just text "HELP" to 289-207-0497 for English messaging and “HELP” to 450-700-1217 for French messaging. After you send the SMS message "HELP" to dōTERRA, we will respond with instructions on how to use our service as well as how to unsubscribe.