VIRTUAL OFFICE MAINTENANCE

Please note that on Sunday, 21 May at 3pm AEDT | 5pm NZDT to 6pm AEDT | 8pm NZDT our systems will be unavailable due to scheduled global system maintenance.

Please note that this system maintenance will affect usage of your virtual office for up to 3 hours.

New Zealand Postage / Shipping Update

• NZ Post has advised that an unforeseen issue has caused a major disruption to their domestic aircraft fleet, which has reduced their operating schedule to a single aircraft.
• This disruption means that it is likely to cause some delays to courier items moving between the North and South Island over the remainder of the week.

Disruption of distribution in New Zealand

• Flodding and lasting road closures are delaying mail and parcel deliveries by 1 working day.
• Northland, Wellsford/Warkworth, Auckland (particularly West Auckland, Onehunga and the North Shore), Waikato region, the Coromandel, and all items travelling between the North and South Islands.
• Mail deliveries are delayed by 1-2 working days in Auckland.

Disruption of distribution in New Zealand

A State of Emergency has been declared for the Auckland region due to the severe weather conditions, this is causing delays for parcel and mail deliveries in and out of impacted areas.

Extreme flooding, road closures and Air Network disruption have made us unable to transport and carry out deliveries in some areas.

In compliance with the Civil Defence Guidelines following the declaration of a State of Emergency, are temporarily suspended

• Deliveries of all items in Auckland
• Collections of all items in Auckland
• There are no pick-up restrictions in place, other than the ongoing suspension of over-sized items.

Please expect delays for all items travelling in and out of the following areas

• Northland
• Wellsford/Warkworth Auckland
• The Coromandel
• Items travelling between the North and South Island

We are continually reviewing the situation and implementing contingency plans to ensure parcels reach their destination as safely and quickly as possible. However, please be advised that the delivery of items may be impacted for a number of days, depending on weather and road network conditions.

WILL CALL UPDATE

We invite you with open arms to come and explore this fantastic space, designed to help you get the most out of your essential oil journey. Drop in to collect your orders, sample essential oils at the dabble bar or speak to us in person about what’s new and exciting at dōTERRA.

Location  Ground Floor, 350 Wellington Road, Mulgrave, VIC 3170.

Open Monday to Friday (excluding Public Holidays) 9am till 5pm.

LOGISTICS UPDATE

Heavy rain and flooding are disrupting services in impacted areas of New South Wales. Major impacts around the river catchments of Nepean, Windsor and Richmond are affected with all bridges closed and approximately 50 local road closures.

• Bowral Delivery Centre is closed and Nepean Delivery Facility is under evacuation warnings.
• Approximately 70,000 delivery points will be impacted.
• Australia Post transport and deliveries teams are continually assessing flood impacts and will make every effort to deliver and collect where it is safe to do so.
• Australia Post will continue to provide updates on impacts and management as they work through the situation over the coming days.
• The safety of Australia Post personal and customers remains the highest priority.

Impacted Postcodes

Local road closures, safety measures and access issues are also affecting deliveries in flood-affected areas with limited delivery to the following postcodes:

• Nepean - 2745, 2750, 2753, 2759 – 2761, 2766, 2770, 2773 – 2774, 2776 – 2777
• Wisemans Ferry - 2775
• Kingswood - 2747 – 2749
• Areas in Windsor / Richmond / Kurrajong / Kurmond / Grossvale/ Wilberforce/Clarendon / Freemans Reach / Pitt Town / Wallacia / McGrath’s Hill / Glossodia/Bidwell /Warragamba - 2745 - 2770
• Katoomba - 2778 – 2786
• Moorebank & Liverpool - 2170
• Camden - 2570
• Menangle & Menangle Park - 2563, 2568
• Part of Wollombi - 2325
• Part of Lithgow - Roadside delivery for 2790
• Part of Bathurst - Roadside delivery for 2795
• Part of Parkes - Roadside for 2873 & 2875