How can we help?


Communication between the doTERRA Corporate Office and our amazing Wellness Advocates is incredibly important to the success of the Australia & New Zealand markets. Click on each tab for a  breakdown of our various communication platforms, who they’re for, when they’re used, and what you can expect from them!

How we talk to you

Who: Leaders ranking Silver and above
What: Updates, announcements, motivation and training
When: Second Tuesday of every month 2pm - 3pm NZDT
Where: Zoom invite notification on TeamApp
Who: Leaders ranking Diamond and above
What: Updates, announcements, motivation and training
When: Second Wednesday of every month at 2pm - 3pm NZDT
Where: Zoom invite notification on TeamApp
Who: Leaders ranking Blue Diamond and above
What: Updates, announcements, motivation and training
When: Second Wednesday of every month 12pm - 1pm NZDT
Where: Zoom invite notification on TeamApp
Who: All members and other brand followers
What: Information regarding promotions, new releases, and product education
Where: Instagram, Facebook, Youtube
Who: Leaders ranking Premier and above
What: Primary resource of immediate updates and announcements
When: As needed
Where: Download “TeamApp” from the app store

How you talk to us

Who: All members
What: Assistance with questions, concerns or feedback, tracking orders, helping navigate the Back Office, updating account information etc.
When: (subject to change throughout the year with daylight saving)

Mon: 4:00pm - 10:00pm (NZDT)
Tues-Fri: 10:00am - 10:00pm (NZDT)
Sat: 11:00am - 4:00pm (NZDT)

Where: 
Phone: 0800 466 815
Email
Website
Help Centre
Facebook
Who: Wellness Advocates aspiring to achieve Silver
What: Assistance with instruction-level
When: Mon - Fri: 11am - 7pm NZDT
Where: By Phone (02) 8015 5080 or Email: aunzbusinessadvancement@doterra.com
Who: Leaders ranking Silver and above
What: Any questions or concerns, particularly regarding business building
When: Mon - Fri: 11am - 7pm NZDT
Where: Find contact information by rank here

How you talk to each other

Who: Leaders ranking Diamond and above
What: Community building – identify wins, share resources, and ask for help with team concerns
When: As needed

 

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