THANK YOU for joining us at BOGO!

We hope you have enjoyed this online BOGO shopping experience. Your support and satisfaction matters that keep us moving forward and improvements!

See you at next BOGO!

Friendly reminders:

1. For BOGO pick up orders, HK/MC orders please arrange pick up within 20 days after order completed. CN/Overseas Group Pick up Orders: Please arrange your time to pick up the orders between August 5 14:00 - August 10 18:00 at Hong Kong Will Call center. All unpicked orders will be delivered to default shipping address after the assigned period.
2. All Group Orders will be delivered from early August.  The tracking number (INVXXXXXXXX) will be emailed to the registered email address.  For delivery status tracking, please click here and enter your tracking number.
3. For Single Order Delivery status, please click here and enter your order number (DTXXXXXXXX).
4. All BOGO parcels will be sealed with “dōTERRA” duct tape. Please check whether the parcels have been opened by any third parties. For details, please refer HK pick up order and delivery to check out.
5. For order details please visit your EVO. 

Delivery Arrangement and Fare

1. Pickup/Group Pickup arrangement

• HK & Macau Members can choose to pickup at Will Call center.
• Overseas members can choose to Group Pickup their BOGO orders during designated period (August 5 14:00 - August 10 18:00) upon presentation of their GAC member ID#/name and GP#. Each order for Group Pickup will be charged at HK$10/order.
• All unpick orders will be delivered to default address from mid August without further notice.

2. Delivery/Group Delivery Charge

• All BOGO orders only can be delivered to Hong Kong and Macau.
• Delivery Charges:  

3. Delivery Time and Arrangement

3.1 Single Order Delivery

During BOGO promotion, the delivery will be issued 3-5 days from the day of order. The delivery time for Hong Kong Remote Areas and Macau will be 7 days. Due to high volume of order, there may be 1-2 days delay. 

3.2 Group Delivery 

• There is an option for group delivery during BOGO promotions, allowing members to group their BOGO orders together and send to a designated address at the same time. (Notes: Group Delivery is only available to orders from the same account and the fare will not be accumulated as Bonus for product discounts.)
• Click “Group Delivery” before Check Out. Please fill in clearly the delivery address and recipient information (if you have the receiving code, please list it in the same column). Please enter the correct contact number and email, we will send the group delivery number (INVxxxxxxxxx) for your tracking by email after BOGO.
• HK$10 handling fee will be charged for each order in the group delivery. Once the order is done, the delivery arrangement cannot be changed or altered.
• Orders under Group Delivery will be sent to the same address. If one of the orders meets the requirements of free delivery, there will be no charge for whole delivery.
• If there are more than one delivery addresses are found in the Group Orders, the Company will deliver the Group Orders to the address of the latest awaiting order by default.
• All Group Orders will be delivered after this BOGO promotion from early August.
• Due to the high number of orders, the change of delivery address service will not be available during the BOGO event. 
• To protect the interests of customers and the Company, all BOGO packages will be sealed with “dōTERRA” duct tape. Once received the package, please check it whether has been opened by any third parties and the Company holds no responsibility for any missing or damaged items from parcels that had been opened by third parties during the delivery. Regarding the reminders on receiving the goods, please refer to HK pick up order and delivery point 5.