Hong Kong BOGO

1. What is a BOGO?

An acronym for Buy One, Get One. Every so often, we offer a BOGO deal: if you buy a designated product, we give you another oil or related product for free. This is our way of helping you get more of the essential oil products you love!

Whether you’re wanting to expand your essential oil collection, building a dōTERRA business, or you just love getting free oils, BOGO deals are here for you. A few times every year, dōTERRA surprises customers and Wellness Advocates with these Buy One, Get One deals that you won’t be able to resist.

2. Who needs BOGO?

• Everyday user
• Budget-conscious user
• Essential oils lover
• The one who frequently helps your friends to buy oils or dōTERRA products
• The one who likes to keep inventory at home
• The one who knows the value of essential oils
• The one who wants to send essential oils to friends and family
• The one who wants to give essential oils as gifts during festivals
• The one who never used dōTERRA oil and wants to try it
• The one who wants to share oils but no idea how to start

3. BOGO Promotion Period?

From November 18-21, announcements will be posted 6:00pm every evening from November 17 (Sunday) & start at 9:00am next morning. Limit 5 sets for each per account each day.

4. How do I know when there is a BOGO?

	doTERRA Essential Oils HK		doterra.hk
	+85266286806		www.doterra.com.hk
	+85296393638

5. Ordering a BOGO

5.1 Hong Kong/Macau Members

The BOGO set is available for online order ONLY. Email or order by other means WILL NOT BE AVAILABLE.

5.1.1 EVO Order HK OTG BOGO (LRP)

• Once the daily BOGO deal is available, sign in to EVO at doTERRA.com.hk .
• Click on “Edit Order” if you have already set the LRP template. Go to the “Item Search” bar and key in the specific BOGO SKU. After entering the quantity, click “Add to Cart”. (If you have not yet set up the LRP template, please click “Create a New LRP Template”.)
• Once you’ve finished shopping, click “Review Cart”, the free item will be automatically shown on the order.
• After reviewing the delivery and payment information, please click “Process Order Now” to confirm. Please be reminded to provide the delivery contact person and address in English, and a Hong Kong phone number.
• If you wish to earn LRP points, then your order must reach at least 50PV.
• Due to high sales volume during the BOGO event, please click “Order History” 15 – 30 minutes later to confirm if the order is processed successfully.
• After the order is completed, please reset your LRP Template for the future months.

5.1.2 EVO Order HK OTG BOGO (Standard Order)

• Once the daily BOGO deal is available, sign in to EVO at doTERRA.com.hk.
• Go to the “Item Search” bar and key in the specific BOGO SKU. After entering the quantity, click “Add to Cart”. 
• Once you’ve finished shopping, click “Review Cart”, the free item will be automatically shown on the order.
• After reviewing the delivery and payment information, please click “Process Order Now” to confirm. Please be reminded to provide the delivery contact person and address in English, and a Hong Kong phone number.
• Due to high sales volume during the BOGO event, please click “Order History” 15 – 30 minutes later to confirm if the order is processed successfully.

5.2 Mainland China Region Members

The BOGO set is available for online order ONLY. Email or order by other means WILL NOT BE AVAILABLE.

5.2.1 Ordering BOGO through Online Ordering Platform (LRP)

• Once the daily BOGO deal is available, visit our official BOGO page in doTERRA Hong Kong website, sign in to Mainland China member exclusive buying platform.  
• BOGO online platform is only open for BOGO ordering.
• Log in to the platform by filling in your PC ID and password, select the BOGO set from that day, input the quantity (Maximum no. is 5), and click “Add to Cart”.
• Click “Shopping Cart” after your selection and click “Check Out”.
• Choose the existing address or create a new address, input the contact person’s name, phone number, delivery address and email and then click “Confirm Order”. Please be reminded that the name of the Recipient and the address should be written in Chinese/English. Please provide the Hong Kong/ Macau address and phone number. 
• If you want to combine orders, please click “Group Delivery” and then click “Check Out” (Please read Clause 8).
• Click “Finish Order” after re-confirming your order details and delivery information.
• Input your billing information and email and key in your credit card number, CVV and Expiry Date. Please be reminded that do not put space at credit card number in between.   
• Upon the completion of your order, the order confirmation number will be shown.
• If you wish to earn LRP points, please make sure your order must be 50PV or above.
• Due to high sales volume during the BOGO event, please click “Order History” 15 – 30 minutes later to confirm if the order is processed successfully.

5.2.2 Review BOGO Order Status

• During November 18 - 24, log in to Mainland China member exclusive buying platform.
• Log in to the webpage by filling in your PC ID and passcode, and then click “My Order”. 

5.3 Member from Other Markets

The BOGO set is available for online order ONLY.  Email or order by other means WILL NOT BE AVAILABLE.

 5.3.1 Ordering BOGO through Official Online Purchasing Platform (LRP)

• Once the daily BOGO deal is available, log in to Overseas member exclusive buying platform.
• BOGO online platform is only open to the order of BOGO sets that available on that day.
• Log in to the platform by filling in your EVO Member number and passcode, click “Create Order”, select the BOGO set from that day, input the Quantity (Maximum no. is 5), and click “Continue”.
• Choose the existing address or create a new address, input the contact person’s name, phone number, delivery address and email and then click “Confirm Order”. Please be reminded that the name of the Recipient and the address should be written in Chinese/English. Please provide the Hong Kong/ Macau address and phone number. 
• Choose “Single Shipment” or “Combine Shipment” (Please read Chapter 8), input contact email, and click “Continue”.
• Input the billing information. The “ZIP” can be filled in with “000000”.
• Input your billing information and email and key in your credit card number, CVV and Expiry Date. Please be reminded that do not put space at credit card number in between.  
• After re-confirming your order amount and details, click “Proceed Order Now”. Upon the completion of your order, the order confirmation number will be shown.
• If you wish to earn LRP points, then your order must reach at least 50PV.
• Due to high sales volume during the BOGO event, please click “Order History” 15 – 30 minutes later to confirm if the order is processed successfully.
• After the order is completed, please reset your LRP Template for the future months.

5.3.2 Review BOGO Order Status

• During November 18-24, log in to Overseas member exclusive buying platform. 
• Log in to the webpage by filling in your EVO Member number and Passcode and click “My Order”.   Copy the order number (DTxxxxxxxxx) and check out the order status on SFDSC website (Click here).

6. OTG BOGO Reminders  

• Hong Kong/Macau member can order through EVO. Non-Hong Kong/Macau Members can only order through the exclusive BOGO online Ordering Platform.
• The BOGO orders can be counted as LRP or Standard Order.
• The maximum order number will be no more than 5 per account. 
• The ordering procedure must be completed within 30 mins, otherwise orders will be automatically cancelled.
• The stock is sold out once BOGO sets cannot be added to your Shopping Cart.
• Once the BOGO order is confirmed, no refund nor exchange of items will be allowed, and no PV for free items.
• During the BOGO event, if there is any situation that does not meet the incentives, the company has the right to recover the relevant gifts or equivalent amounts.
• dōTERRA Hong Kong reserves the right of final decision and interpretation in case for any disputes.
• Please screen capture to us via WhatsApp or WeChat (+852 6628 6806) if you face any problem when placing order.
• Please click here for HK OTG BOGO FAQ.
• Contact hongkongservice@doterra.com  for more details.

7. Payment Methods

• We exclusively accept Visa/Master/UnionPay from Mainland China members.
• We exclusively accept Visa/Master/AE/JCB/AR from Hong Kong/Macau members.
• We exclusively accept Visa/Master/AE/JCB/AR from member from other markets.

8. Delivery Arrangement and Fare

8.1 Pickup/Group Pickup arrangement

• HK & Macau Members can choose to pickup at doTERRA HK experience center.
• Overseas members can choose to Group Pickup their BOGO orders during designated period (December 9 14:00 - December 14 18:00) upon presentation of their GAC member ID#/name and GP#. Each order for Group Pickup will be charged at HK$10/order.
• All unpick orders will be delivered to default address from mid December without further notice.

8.2 Delivery/Group Delivery Charge

• All BOGO orders only can be delivered to Hong Kong and Macau.
• Delivery Charges:  

8.3 Delivery Time and Arrangement

8.3.1 Single Order Delivery

During BOGO promotion, the delivery will be issued 3-5 days from the day of order. The delivery time for Hong Kong Remote Areas and Macau will be 7 days. Due to high volume of order, there may be 1-2 days delay. 

8.3.2 Group Delivery 

• There is an option for group delivery during BOGO promotions, allowing members to group their BOGO orders together and send to a designated address at the same time. (Notes: Group Delivery is only available to orders from the same account and the fare will not be accumulated as Bonus for product discounts.)
• Click “Group Delivery” before Check Out. Please fill in clearly the delivery address and recipient information (if you have the receiving code, please list it in the same column). Please enter the correct contact number and email, we will send the group delivery number (INVxxxxxxxxx) for your tracking by email after BOGO.
• HK$10 handling fee will be charged for each order in the group delivery. Once the order is done, the delivery arrangement cannot be changed or altered.
• Orders under Group Delivery will be sent to the same address. If one of the orders meets the requirements of free delivery, there will be no charge for whole delivery.
• If there are more than one delivery addresses are found in the Group Orders, the Company will deliver the Group Orders to the address of the latest awaiting order by default.
• All Group Orders will be delivered after this BOGO promotion from early December.
• Due to the high number of orders, the change of delivery address service will not be available during the BOGO event. 
• To protect the interests of customers and the Company, all BOGO packages will be sealed with “dōTERRA” duct tape. Once received the package, please check it whether has been opened by any third parties and the Company holds no responsibility for any missing or damaged items from parcels that had been opened by third parties during the delivery. Regarding the reminders on receiving the goods, please refer to HK pick up order and delivery point 5.