dōTERRA SMS Text Terms and Conditions

PLEASE READ THIS AGREEMENT CAREFULLY

This is an Agreement between you and doTERRA International, LLC (“doTERRA”) regarding doTERRA’s subscription text message programs. You may enroll in short message service (SMS) and multimedia messaging service (MMS) programs at any time during your participation in doTERRA programs.

By enrolling in doTERRA SMS/MMS programs you are agreeing to receive recurring informational and/or marketing SMS/MMS text messages from doTERRA, its Wellness Advocates, and/or its affiliates, agents, assigns, and service providers to the number you provided. doTERRA may use an automatic dialing system to deliver text messages to you. The Federal Communications Commission defines an “automatic telephone dialing system” or autodialer as equipment that has the capacity to store or produce telephone numbers to be called and to call such numbers. 47 C.F.R. § 64.1200. By enrolling in the doTERRA SMS/MMS programs, you agree to receive informational or telemarketing SMS/MMS text messages sent through an automatic telephone dialing system, automated system for the selection or dialing of telephone numbers or the playing of a recorded message, or using a pre-recorded or artificial voice. By enrolling, you consent to receive such calls notwithstanding any prior registration of your phone number on any state or federal “Do Not Call” list. Your consent is not a condition of purchasing any goods or services. Depending on your phone plan, standard messaging and data rates/fees or other charges may apply.

Text UPDATES or doTERRA’s designated promotion word to 386457 or 91607 to subscribe to doTERRA notifications or JOIN to 30394 for customer service communications. If you request and consent to a doTERRA representative subscribing on your behalf, you will receive a confirmation message and will need to reply YES to receive texts. Message frequency varies. To update or add a new phone number, email service@doterra.com or call 1-800-411-8151.

You agree that each of the above short codes represents a separate message campaign. Consent to receive doTERRA notifications is not consent to receive doTERRA customer service communications. Similarly, if you wish to opt out of receiving text messages, you must separately opt out of each campaign. A request to opt out of doTERRA notifications does not constitute a request to opt out of doTERRA customer service communications and vice versa. To stop receiving product-related and advertising text messages, text STOP to 386457 and 91607. To stop receiving customer service communications, text STOP to 30394. If you text STOP, you may receive one (1) final message from doTERRA confirming that you have opted out of receiving SMS/MMS messages from doTERRA. Following such confirmation message, no additional text messages will be sent unless you re-activate your subscription.

doTERRA does not separately charge for this service; however, message and data rates may apply from your mobile carrier, subject to the terms and conditions of your mobile carrier and plan. By subscribing to the program or consenting to participate, you approve any such charges from your mobile carrier, which may include deductions from prepaid amounts.

doTERRA reserves the right to terminate this SMS and MMS service, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. Your mobile carrier has no responsibility for any failure of or delay in delivering messages to you. If you have any questions or need help, text HELP to the applicable short code for customer service SMS questions, email service@doterra.com, or call 1-800-411-8151. Subscribers must be 18 years of age or older. By agreeing to this service, subscriber represents that they are 18 years or older.

Your Representations and Warranties.

By providing your phone number to doTERRA, and for any phone number that you might provide to doTERRA in the future, you certify, warrant and represent that the telephone number you have provided to us is your contact number and not someone else’s. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. In the event that you provide a phone number for which you do not have authority to provide consent, you agree to defend and indemnify doTERRA, its Wellness Advocates, and/or its affiliates, agents, assigns, and service providers against any claims relating to SMS/MMS messages that doTERRA, its Wellness Advocates, and/or its affiliates, agents, assigns, and service providers may make to any such phone number based on the consent that you have provided to receive such SMS/MMS messages.

Carriers Supported

Compatible carriers include: AT&T, Sprint, T-Mobile^®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Breakaway Wireless, Cabelvision (Optimum Mobile), Carolina West Wireless, Cellcom, Cellular One of East Central Illinois, Centennial Wireless, Chariton Valley Cellular, Chat Mobility (Hawkeye), Cincinnati Bell Wireless, Coral Wireless, Cox Mobility, Cross/ Sprocket, C-Spire Wireless (formerly Cellsouth), CTC Telecom, DTC Wireless (Advantage Cellular), Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Illinois Valley Cellular, Immix (Keystone Wireless/ PC Management), Inland Cellular, iWireless, Leaco, Mobi PCS, Mosaic, MTPCS/ Cellular One (Cellone Nation), Nemont, Nex-Tech Wireless, nTelos, NW Missouri Cellular (Hawkeye), Panhandle Telecommunications, Peoples Wireless, Pioneer, Pine Cellular, Plateau, Revol, Rina – Custer, Rina – All West, Rina – Cambridge Telecom Coop, Rina – Eagle Valley Comm, Rina – Farmers Mutual Telephone Co, Rina – Nucla Nutria Telephone Co, Rina – Silver Star, Rina – Syringa, Rina – UBET, Rina – Manti, Rural Cellular Corporation, SI Wireless, Simmetry, SouthernLINC, SRT, Strata Networks, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless.

Privacy Policy

doTERRA respects your privacy. You can view our privacy policy here

Agreement to Arbitrate and Governing Law

You must first present any claim or dispute to us by contacting us in writing at the following address: 389 South 1300 West, Pleasant Grove, UT 84062, Attn: Legal Department, to allow an opportunity to resolve the dispute. You may request arbitration if your claim or dispute is not resolved within 60 days. The arbitration of any dispute shall be conducted in accordance with the American Arbitration Association. Any arbitration will take place in Utah County, State of Utah. An arbitrator may not award relief in excess of or contrary to what this Agreement provides, order consolidation or class arbitration, or award punitive damages or any other damages aside from the prevailing party's actual damages, except that the arbitrator may award on an individual basis damages required by statute and may order injunctive or declaratory relief pursuant to an applicable consumer protection statute. The parties agree that any claims submitted will be submitted in the party’s individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Any arbitration shall be confidential, and you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of the arbitration award. If any portion of this arbitration clause is determined by a court to be inapplicable or invalid, than the remainder shall be given full force effect.   All administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation.   By this Agreement you and we are waiving certain rights to litigate disputes in court. If for any reason this arbitration clause is deemed inapplicable or invalid, you and we both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class or consolidated basis or in a representative capacity.

Utah laws shall govern the dispute. The parties consent to exclusive jurisdiction and venue before any federal court in Salt Lake County or any state court in Utah County, State of Utah, for purposes of seeking enforcing an award by an arbitrator. I agree that, notwithstanding any statute of limitation to the contrary, any claim or action I wish to bring against dōTERRA for any act or omission relating to this Agreement must be brought within one (1) year from the date of the alleged act or omission giving rise to the claim or cause of action. Failure to bring such action within the permitted time shall act as a bar against all claims against dōTERRA for such act or omission.

Changes to Terms

These terms and conditions are subject to change at any time without notice.