Free Membership FAQ

What’s the free membership promotion?
New members who enroll with an order of 150 PV or more between January 1, 2023 and March 31, 2023, will have the $35 enrollment fee waived!

This promotion is an amazing way for new customers who aren’t interested in a specific enrollment kit to customize their enrollment order and still have the initial enrollment included for free (provided their enrollment order is more than 150 PV).

Is the enrollment fee waived based off PV or dollar amount?
The free membership promotion is based off PV. PV isn’t the same as the dollar amount, so check your PV to ensure you’ve met the 150 PV requirement.

Which markets are participating in the promotion?
The US, Canada and Global Access Countries (GAC) markets are participating.

How long will the promotion run?
The promotion will run January 1, 2023 through March 31, 2023.

Will NFR orders qualify for the waived enrollment fee?
No, NFR orders aren’t eligible for this promotion.

Will new enrollees who qualify for the free membership promotion receive anything else with their first order?
A current issue of Living magazine will be sent to new members with their first order for free.

If a member returns part of his or her enrollment order and the order drops below 150 PV, will he or she be charged for the enrollment fee?
If the return causes an order to fall below 150 PV, the member will need to place an additional order.

How can I verify my new enrollee’s fee has been waived?
If your new enrollee’s order reaches 150 PV, the enrollment fee will be marked as free in the shopping cart. There will also be a tracker bar, where a member can see how close he or she is to waiving the fee.

When will forms and flyers be updated?
Because this is a limited-time promotion, forms and flyers won’t be adjusted at this time.

Will marketing materials for this promotion be on doTERRA Social and the DMK?
Yes. Click here to access the DMK. Click here to access doTERRA Social.

Will this promotion work through a generated link?
Yes. If someone enrolls through a generated link, he or she will still qualify for this promotion as long as the total order is more than 150 PV.

If I enroll with this promotion, do I still have to pay the annual $25 fee?
Yes, you’ll need to pay a $25 renewal fee to keep your membership after your first year. We’ll notify you before the renewal. Once you renew your membership, we’ll send you a free gift as a thank-you!

What products qualify for this promotion?
Most products will qualify for this promotion so long as they have an assigned PV value. If a product doesn’t qualify, it’ll be noted in the cart.

Can I email in my new enrollment?
Yes. You may also call Member Services at +1 (800) 411-8151 or use the Live Chat feature on doterra.com.

How do I know if my order has been placed and processed correctly?
An order confirmation email will be sent to the email address listed on your doTERRA account.

My credit card was being declined. What should I do?
Make sure the security code (found on the back of your card) and postal code have been entered correctly. If you continue to have problems processing your order, please immediately contact Member Services by calling +1 (800) 411-8151 or by using the Live Chat feature on doterra.com.