General Help

Deceased Wellness Advocates

We send our deepest condolences if you’re experiencing the loss of a loved one. During this time of deep grief and sorrow, it’s not necessary to worry about a deceased loved one’s doTERRA account. When you feel ready to move forward in resolving a loved one’s account, please email Compliance, and we’ll walk you through the process step by step.

When doTERRA is notified that one of its members is deceased, any scheduled loyalty orders will be canceled to prevent any additional charges from being processed. From there, it’s up to the family of the deceased member to decide how to move forward with the account, which may be transferred or suspended. Don’t feel rushed to decide what to do with the account right away. We’ll work with you and help as long as you need.

Marriage and Divorce

If you need to make a change to your account due to a relationship change, such as marriage or divorce, please contact Compliance for information on which documents you’ll need to submit to make the appropriate changes to your account.

Useful Links:

• Annual Business Builder Report
• Opportunity and Earning Disclosure
• Voluntary Termination Form
• Account Transfer Request
• Wellness Advocate Agreement
• Account Information Change
• Placements Support Center
• Event Submission Form
• Online auction/mall application