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Terms and Conditions

  • PV stands for Personal Volume.
  • Nearly all products have a PV value.
  • Nearly all products also have a Points Redemption Value.
  • PV is not the same as Points. If a product has PV, this will likely be different to its Points Redemption Value.
  • Loyalty Orders (LRP) can be scheduled to ship any day between the 1st and the 28th of the month.
  • You can change the products in your Loyalty Order (LRP) up to the day before your scheduled monthly shipping date.
  • To earn Loyalty Points, your order must be a minimum of 50 PV.
  • There is a limit of one Product of the Month, per month, per account. If more than one order is placed (that processes on or before the 15th of the month) only one Product of the Month will be sent. If you set your Loyalty Order (LRP) to process after 15th of the month you will not receive the Product of the Month.
  • Wellness Advocates - to earn the Fast Start Bonus, you’ll need to place a Loyalty Order (LRP) (single or combined) of 100 PV each month, plus ensure you have products with a total of 100 PV or more saved on your 'template' at all times.
  • A template is the page that is generated and updated when you create your Loyalty Order (LRP) by adding/amending products. A Monthly Loyalty Order (LRP) is the resulting order that is shipped to you, based on the information stored on the template. Each part of this process is identified by a different number: a Loyalty Order (LRP) Number and a Monthly Loyalty Order (LRP) Number.
  • On an account page, Loyalty Points and Shipping Rewards Points will show combined as a total (Rewards Points), under the heading My Rewards and Reward Points.
  • Not all products can be redeemed with Loyalty Points. Redeemable products, together with their points value, can be found on the product price list.
  • Loyalty Points and Shipping Rewards Points earned each month will be added to your account after the 15th of the following month.
  • Orders with a minimum of 1 PV will maintain both your LPR Percentage and your previously accrued Loyalty Points.
  • There is no maximum to the number of Loyalty Points you can accumulate in a month.
  • Loyalty Points and Shipping Rewards Points expire 12 months from the date of issue.
  • A VAT-inclusive processing fee of £2.00 or 2.00€ will be applied to all orders using your Loyalty Points. Shipping and handling charges will also apply.
  • When using Loyalty Points, you need to have enough points to cover the entire Point Redemption value of a product. If you also purchase something else, the value of the product you spent your Loyalty Points on won’t count to the overall PV of your order.
  • Loyalty Points have no cash redemption value and are non-transferable.
  • Products purchased with Loyalty Points are not for resale.
  • View and use Loyalty Points online in shop.doterra.com
  • Receive up to 30% of the Personal Volume (PV) value of your monthly Loyalty Order (LRP) back in Loyalty Points - up to 30% after 13+ months.
  • Loyalty Orders (LRP) of 50 PV and above per single order will qualify you to advance your LRP Percentage.
  • You need to maintain a monthly Loyalty Order (LRP) of 1 PV or more, over consecutive months, to qualify for each percentage increase in Loyalty Points; otherwise your LRP Percentage will be automatically default to 10%.
  • The percentage earned will increase after month 4 and month 7. However the payment of Loyalty Points is based on the previous month’s percentage in these months.
  • All Loyalty Points and LRP Percentage levels will immediately be deleted when you cancel your Loyalty Order (LRP).
  • By missing payment for your monthly Loyalty Orders (LRP) your template will become inactive and you will not be eligible for the Loyalty Points and LRP Percentage levels you may have accrued. Inactive LRP templates and points will be deleted after a period of time.
  • You can cancel a Loyalty Order (LRP) at any time through Europe Member Services by telephone or email. Click for contact details.

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