You can update your details, including the name on your ticket, via your Eventbrite account. Alternatively, email us at euevents@doterra.com with the following and we will make these updates for you:

• Full name
• Email address
• doTERRA ID
• Name of event
• Date of event
• Event location

Prize winners will receive a form to fill out in order to claim their prize. If you have any questions, please contact euevents@doterra.com. All the information in the form is required for you to claim your prize. All prizes must be claimed within 48 hours after the event ends. Once we have received your information, your prize will be processed within two weeks (delivery times may vary), and you will receive confirmation from us as soon as this is done.

*Prize to be confirmed.

If your ticket purchase includes a free gift, this will be referenced in the Eventbrite event description. Please note that the free gift is available only to attendees who participate in person; we cannot send the gift by mail or other means.

If the ticket to your event includes a free gift, these are only available for collection in-person during check-in; free gifts cannot be shipped to your home address. If a team member is attending the same event, you can provide them with your QR code to check-in on your behalf and they can collect your free gift for you.

In-person events are not recorded by doTERRA, but may be photographed. Online events may be recorded and screenshots may be taken. Please note that by attending an event, you recognise that your image may be captured.

For in-person events, maximum capacities are set according to the health and safety regulations of the venue, so unless changes are made by the venue, capacities will not be increased. As there is no waiting list, be sure to check Eventbrite regularly as some tickets may be available if someone has their ticket refunded – this will not be communicated.

If you would like to request a refund for your ticket, please do so through your Eventbrite account. Refund policies vary by event and are detailed on the event’s Eventbrite webpage. If you are unable to request a refund via your Eventbrite account, please email us at euevents@doterra.com with your ticket information. Refunds can be issued up to 24 hours before the event starts. No refunds will be processed during or after the event.

If you are late to the in-person event, you can still attend as check-in will remain open. If you need to leave the event early, we kindly ask that you respect speakers and other attendees and exit discreetly.

Links to attend online events will be sent out the day before the event starts. When available, links to online events are provided at the bottom of confirmation emails.

As these are business events, we do not recommend children attend. If there is no alternative, children over the age of 5 years require a ticket. Children under the age of 5 years are able to attend for free.

Access tickets instantly, on the web or in the app, via a secure link from the order confirmation page or email.

• Use the new Find my tickets tool in Eventbrite's global navigation to locate tickets.
• If you are still unable to locate your ticket, please contact euevents@doterra.com.

Some forms of debit cards may not be accepted by Eventbrite. Unfortunately, we do not have control over this payment process and are unable to process any payments on your behalf. We recommend that you try an alternative payment card on Eventbrite, arrange the payment with a friend, or get in contact with Eventbrite support directly using this link.